01 / Tell us about your home
Choose the tasks that matter and describe your rooms, surfaces, condition and timing. A condo elevator window, a pet at home or a finish that needs a particular product can change the arrangements. You can prepare and print a brief before sharing any contact details.
02 / Review the right scope
HAUSE reviews the enquiry and, where suitable, coordinates with a service provider. Scope, address availability, products, access, exclusions and price need confirmation before a booking. The site is an enquiry and planning service; submitting a request does not reserve a cleaner or commit you to a fee.
03 / Confirm and prepare
Ask for written inclusions and separately priced extras. Confirm who supplies products and equipment, how changes or cancellations are handled and whether additional condition-related work requires approval. Arrange access securely after booking rather than putting door codes in a public enquiry.
04 / Review the details
Use the agreed room list to review the work. Discuss existing wear, permanent staining and anything outside the scope separately. Record a follow-up request promptly and keep your written quote and communication together.