When you make an enquiry
HAUSE uses your name, contact details, city, home and cleaning information, chosen services and consent to review your request and contact you about it. Relevant information may be shared with a suitable provider to handle your enquiry. Please omit private access codes, passwords, payment details, identification documents and medical records.
Enquiry records and service providers
Requests pass through Cloudflare and the PRPTY USS service into HAUSE’s customer-management system. Resend handles internal enquiry alerts. We keep the scope, consent wording, submission reference and technical delivery status so requests can be followed up and problems investigated. Page, referral and campaign information may be included to understand where an enquiry began. These operational services may process information outside Canada.
Your planning brief
The planner stores your choices in this browser’s local storage. It does not send contact information. You can clear the brief on the planning page. If you submit a quote request, your saved brief is included in that request. Do not use a shared device to save sensitive details.
Ask HAUSE
The HAUSE chatbot uses conversation text to provide guidance. Its separate contact step asks for consent before creating a follow-up enquiry. Do not enter information you do not want processed by the service. General chat advice does not confirm provider availability or a booking.
Questions and choices
Contact info@hause.ca to ask about your information, request a correction or deletion, or withdraw consent for future follow-up. Some records may need to be retained for legal or operational obligations. We assess requests rather than promise a fixed retention period that has not been established.