Identify the rug before treatment
Provide fibre, maker, dimensions and photographs of care labels or backing where accessible. Hand-knotted, tufted, wool, silk and synthetic rugs can have different risks and suitable methods. Record fringe, binding, dye instability and previous treatments. Valuable or unidentified pieces deserve an appropriate specialist review rather than an ordinary machine-cleaning assumption.
Plan handling and location
Agree whether cleaning is suitable on site or needs a specialist facility. Collection, furniture access, underlay and floor protection should be defined. Karastan’s care guidance supports product-aware handling; it does not certify every provider or every rug. Stain and odour history helps determine whether a treatment or referral is the right first step.
Define the returned condition
Record the scope, remaining stains or wear and any drying or placement instructions. Reconcile the rug and underlay, and note if repairs or conservation are recommended. Do not guarantee original colour, fringe restoration or allergen removal. This coordination route makes the decision reviewable before a delicate household item is committed to an unsuitable process.
Scope to discuss
- Rug and care-information review
- Condition and stain history record
- Suitable on-site or referral proposal
- Handling and returned-condition plan
Optional details to quote separately
- Specialist off-site cleaning
- Underlay care or replacement enquiry
- Fringe or binding repair assessment
A few helpful answers.
Can a rug use the same method as installed carpet?
Not automatically. Fibre, backing, dyes and construction can differ substantially.
Does coordination itself clean the rug?
Only the expressly agreed treatment is included; assessment and a specialist referral may be the appropriate first deliverable.
Care references
General planning guidance, reviewed October 15, 2026. Follow the instructions for your particular finish and product.