Identify carpet and condition
Record fibre and product information where available, areas, stairs, backing and known stains. Previous treatments, colour changes and loose seams matter. Shaw’s care guidance recommends product-appropriate professional cleaning; it does not mean every carpet accepts the same equipment or chemistry. Suspected contamination and flood damage require separate assessment.
Plan treatment and drying
Agree the method suitable for the actual carpet, spot assessment, furniture permissions and edge access. Power, water, hose routes and building access can affect the visit. Drying depends on method and conditions, so obtain the provider’s actual use guidance rather than a universal time promise. Protect adjacent hard floors and identify delicate furniture feet.
Review realistic outcomes
At completion, note treated areas, remaining stains, wear and any sections excluded for condition or access. Matting, fading and damaged fibres are not necessarily removable soil. Do not promise allergen eradication, sanitisation or removal of every odour. An accurate handover should tell the household how to use the space while drying and when a separate repair or specialist enquiry is appropriate.
Scope to discuss
- Carpet and condition assessment
- Agreed ordinary-soil extraction
- Defined spot-treatment assessment
- Drying and access handover
Optional details to quote separately
- Stair-carpet treatment
- Authorised light furniture movement
- Separate rug or upholstery service
A few helpful answers.
Will every stain disappear?
No. Fibre, stain history and damage affect the result; request realistic assessment before treatment.
Does this handle sewage or flood-contaminated carpet?
No. Such conditions need suitable restoration or contamination specialists.
Care references
General planning guidance, reviewed October 15, 2026. Follow the instructions for your particular finish and product.